IT Service Management (ITSM), an important component to ITIL framework, offers IT departments effective processes...
to manage change and deliver services in the data center. Chapter 2 in our guide on ITIL processes in the data center covers ITSM best practices and change management.
ITIL enables a service management mindset
IT professionals are increasingly turning to ITIL as data centers continue to place emphasis on becoming service management organizations.
Resurrecting a failed ITSM implementation
Up your chances of a successful ITSM implementation with expert advice on identifying the cause of failed ITSM attempts and how how to bring about organizational change.
Making the case for ITSM in a down economy
In spite of the down economy and slashed budgets, data centers should still focus on ITIL processes and ITSM best practices to ensure IT meets business needs.
ITSM basics: Implementing change management processes
An ITIL expert offers real-world change management scenarios as well as risks to consider when implementing change management.
How an ITSM implementation can help in a recession
Find out how to cost-effectively implement ITSM processes that will benefit your organization.
IT Service Management Software as a Service takes off
IT organizations facing budget cuts are starting to favor Software as a Service-based ITSM and service desk applications rather than in-house software.
ITIL vets turn to SaaS-based tools to ease upgrade hell
ITIL veterans say that Software as a Service has helped ease the difficulty of upgrading an ITSM suite.
Help desk and asset management tools merge
Help desk and asset management vendors have joined forces to provide more integrated process improvement technologies as the IT Infrastructure Library permeates IT shops.
CIO Resources on IT Service Management
Here you'll find resources on ITSM from SearchCIO.com.