Today's large-scale data centers usually fall between two opposite ends of an operational spectrum. On one end is a data center that serves as an efficient nerve center for command, communication and coordination. One the other end is a hectic hub of crisis, conflict and confusion. On which side of the spectrum does your data center lie? The answer often relates to the degree that a data center employs the IT Infrastructure Library (ITIL) of best practices for its data center processes.
Certified IT Infrastructure Library (ITIL) Practitioner Rich Schiesser identifies 18 key infrastructure processes and discusses how to assess whether or not you are using best practices to employ them. These best practices are endorsed by such notable IT suppliers as Microsoft, Sun, HP and IBM, and include change management, high availability, capacity planning and business continuity.
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