SAN FRANCISCO -- IBM unveiled last week a new IT service management program for its Tivoli software line, combining the products and services IBM acquired from Candle Corp., a mainframe management software firm, in June 2004.
The rollout includes three new products -- Tivoli Unified Process, Tivoli Change and Configuration Management Database (CCMDB) and Tivoli Process Managers. In addition, Big Blue enhanced 14 existing Tivoli products to help support IT service management.
According to Susan Blocher, IBM Tivoli orchestration and provisioning director, IBM was able to deploy the in-house strengths of Candle to reduce complexity among different departments managing mainframes.
"Candle's [functionalities] were about performance management in the mainframe space, and we synced that with the performance management capabilities we had in the distributed space," Blocher said. "In a lot of cases, we're leveraging what we consider best practice interfaces built within the Candle portfolio, like Omegamon XE, to now be the single pane of glass that the IT operator leverages."
Blocher said the move toward launching the latest Tivoli tools and upgrades came out of a need for IT organizations to move away from what she dubbed "ad hoc swat teams," or groups from every different silo that struggled to find out where, why and how systems glitches were occurring.
"Our customers were struggling with getting measurable ROI to the business … as IT infrastructure became increasingly complex, and applications running on it no longer ran in a single subsystem, you couldn't say 'I had 99.99% availability on this Web application server, therefore my application is available.' It wasn't working. The application wasn't available," Blocher said. "This is the first time we've stripped away that artificial segregation within Tivoli and created a comprehensive strategy that says we're about IT service management."
Unified Process is a navigational tool for providing customers with information on customizing and implementing best practice models for mapping, modifying and improving IT processes. The tool will prescribe specific actions for Information Technology Infrastructure Library through "tool mentors" that help customers improve IT processes integration.
CCMDB is a virtualized database that federates IT information spread across multiple databases by providing a single view of an application running on a dozen servers, a key for organizations dealing with compliance and governance issues.
Process Manager is pre-packaged software for IT automation processes such as application deployment coordination across software, hardware, storage and network technologies, and will support change and release management, availability management and information lifecycle management.
Unified Process is available immediately. CCMDB and Process Manager will be available later this year.
"It's an approach to IT service management that provides a set of best practice models. The tools allow our customers to more effectively design processes, understand how those processes affect IT, measure and quantify those processes, and actually build them at the highest level," Blocher said. "This is the most comprehensive evolution that I have seen in four and half years at Tivoli in terms of the entire portfolio being connected into this strategy."
Let us know what you think about the story; e-mail: Luke Meredith, News Writer