New certification paves way for ITIL out-of-the-box tools
The U.K. agency that owns the intellectual property of the IT Infrastructure Library (ITIL) recently put its seal of approval on IT service management tools that meet its criteria.
ITIL certification builds IT workers' skills in economic downturn
While the economic recession has hit the IT job market, ITIL certifications build IT workers' skill sets and improve IT efficiency at companies with fewer resources.
ITIL certification to provide service support
The ITIL Practitioner Support and Restore Specialization (ITSR) certification is ideal for resellers planning to provide ITIL service support. This tip, transcribed from our ITIL and ITSM podcast series, explains what knowledge you'll gain from this ITIL certification.
ITIL podcast series: ITIL certification, processes, change management
In this expert podcast series, IT Infrastructure Library (ITIL) consultant Larry Killingsworth highlights the latest trends on ITIL certification, change management and more.