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Human side of ITIL ITIL is more about people and processes than technology. Thus, successful ITIL implementation requires a change in employees' attitudes, values, and practices. This section focuses on the human element of ITIL implementation.



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	IT service management, ITIL forces cultural change SearchDataCenter.com \| 14 May 2007 ARTICLE - ITIL, the IT service management framework, is often met with resistance because of short-term inefficiencies and extra work.


	ITIL enables a service management mindset SearchDataCenter.com \| 02 Apr 2007 ARTICLE - Many IT professionals are turning to ITIL to transform their data center into service management organizations.


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