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Chapter 1: ITIL in the data center The information technology infrastructure library (ITIL) is the de facto best practices guide to data center operations and systems management. This tutorial covers the business case for ITIL implementation, how to successfully implement ITIL and what products are available to assist data center managers with their ITIL journey.

	ITIL benefits and challenges Reasons to implement ITIL include consistency within IT, elimination of communication gaps and help desk improvement. Learn more about the benefts, as well as pitfalls of ITIL implementation in this section.

	Human side of ITIL ITIL is more about people and processes than technology. Thus, successful ITIL implementation requires a change in employees' attitudes, values, and practices. This section focuses on the human element of ITIL implementation.

	ITIL implementation Approaches to implementing ITIL vary. An important factor is making sure that the practices you apply are well-suited for the individual needs of your data center. This section focuses on successful ITIL implementation.

	ITIL releases and related vendor offerings The third version of ITIL was released in the summer of 2007; and along with it, several ITIL-related products designed to ease adoption and implementation. Learn more about the latest version of ITIL and vendor offerings in this section.

SEE ALSO - Topics Related to Chapter 1: ITIL in the data center:
Chapter 2: Change management, Chapter 3: Data center capacity planning

Data Center Research - Chapter 1: ITIL in the data center White Papers

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