IT Governance: ITIL, ITSM, COBIT

MUST READ ITIL in the data center: Organizing your IT processes FEATURE - In this five-part series on ITIL in the data center, you'll learn about how some IT departments implemented a service management structures successfully. ITIL: Managing change, breaking down silos ARTICLE - ITIL can bring inform data center managers of the assets and resources have at their disposal. Learn more with this installment of our feature on ITIL in the data center. ITIL v3 launches with focus on IT service management ARTICLE - As managing technology becomes more complex and outsourcing more commonplace, the new ITIL v3 hones in on IT service management (ITSM). University of Pennsylvania builds ITIL from the ground up INTERVIEW - Donna Manley, IT Sr. Director, Computer Operations within Information Systems and Computing at the Univ. of Pennsylvania discusses her experience implementing ITIL from scratch.

NEWS: 1 - 3 of 22

	ITIL v3 contributor reflects on IT's changing focus SearchDataCenter.com | 05 Jun 2008 ARTICLE - In a discussion of the IT Infrastructure Library (ITIL), author of ITIL v3 David Cannnon explains how ITIL and IT service management have transformed the role of IT.

	Help desk and asset management tools merge SearchDataCenter.com | 28 May 2008 ARTICLE - As the IT Infrastructure Library permeates IT shops, help desk and asset management vendors have joined forces to provide more integrated process improvement technologies.

	Change management software eases PCI compliance burden SearchDataCenter.com | 05 Mar 2008 ARTICLE - Change management software can help data centers satisfy PCI compliance efforts -- but change processes need to be in place first.

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EXPERT TECHNICAL ADVICE: 1 - 3 of 4

	Implementing ITIL in the modern data center Submitted By: SearchDataCenter.com | 13 Feb 2008 TIP - Certified ITIL Practitioner Rich Schiesser identifies 18 key infrastructure processes and discusses how to assess whether or not you are using best practices to employ them.

	IT Governance: Visibility of IT to the business 26 Sep 2007 TIP - IT governance has a bad rap, but service management actually enables the streamlining of operations and tailoring of resources to better distribute workloads.

	Controlling configuration and change management: IT process controls 12 Apr 2007 TIP - In this audiocast, the IT Process Institute's Gene Kim says controlling the frameworks that govern configuration and change management is the key to successful IT organizations.

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REFERENCE & LEARNING: 1 - 1 of 1

	ITIL in the data center: Organizing your IT processes SearchDataCenter.com | 30 Mar 2007 FEATURE - In this five-part series on ITIL in the data center, you'll learn about how some IT departments implemented a service management structures successfully.

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DOWNLOADS: 1 - 1 of 1

	ITIL implementation in the data center videocasts Published by: SearchDataCenter.com | 14 Dec 2007 VIDEOS - IT Infrastructure Library (ITIL) expert David Pultorak discusses ITIL basics, ITIL v3 and how to implement ITIL in these videocasts from Data Center Decisions 2007.

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DEFINITIONS: 1 - 1 of 1

	ITIL 19 Sep 2003 WORD - The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications ...

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SEE ALSO - Topics Related to IT Governance: ITIL, ITSM, COBIT:  Application management (app performance) for data centers, High availability in the data center, Data center staffing, Managing data center outsourcing services and vendors, Data center standards and metrics, IT Compliance: SOX and HIPAA in the data center, Server virtualization, Data center budget considerations, Data center disaster recovery planning, Information systems management