IT Governance: ITIL, ITSM, COBIT

MUST READ ITIL in the data center: Organizing your IT processes FEATURE - In this five-part series on ITIL in the data center, you'll learn about how some IT departments implemented a service management structures successfully. ITIL: Managing change, breaking down silos ARTICLE - ITIL can bring inform data center managers of the assets and resources have at their disposal. Learn more with this installment of our feature on ITIL in the data center. ITIL v3 launches with focus on IT service management ARTICLE - As managing technology becomes more complex and outsourcing more commonplace, the new ITIL v3 hones in on IT service management (ITSM). University of Pennsylvania builds ITIL from the ground up INTERVIEW - Donna Manley, IT Sr. Director, Computer Operations within Information Systems and Computing at the Univ. of Pennsylvania discusses her experience implementing ITIL from scratch.

NEWS: 1 - 3 of 24

	New certification paves way for ITIL out-of-the-box tools SearchDataCenter.com | 28 May 2009 ARTICLE - The U.K. agency that owns the intellectual property of the IT Infrastructure Library (ITIL) recently put its seal of approval on IT service management tools that meet its criteria.

	ITIL vets turn to SaaS-based tools to ease upgrade hell SearchDataCenter.com | 30 Apr 2009 ARTICLE - Implementing or upgrading an IT service management suite can be a nightmare, but these ITIL veterans have turned to IT management using Software as a Service.

	ITIL v3 contributor reflects on IT's changing focus SearchDataCenter.com | 05 Jun 2008 ARTICLE - In a discussion of the IT Infrastructure Library (ITIL), author of ITIL v3 David Cannnon explains how ITIL and IT service management have transformed the role of IT.

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EXPERT TECHNICAL ADVICE: 1 - 3 of 9

	Making the case for ITSM in a down economy 02 Jul 2009 TIP - As IT projects are cancelled and budgets cut, data centers still need to pursue process improvements to ensure IT meets business needs during the downturned economy.

	Resurrecting a failed ITSM implementation 17 Mar 2009 TIP - This tip outlines how to identify the cause of a failed ITSM implementation and how to introduce organizational change for successful adoption and improved IT efficiency.

	ITIL certification builds IT workers' skills in economic downturn 12 Feb 2009 TIP - While the economic recession has hit the IT job market, ITIL certifications build IT workers' skill sets and improve IT efficiency at companies with fewer resources.

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REFERENCE & LEARNING: 1 - 1 of 1

	ITIL in the data center: Organizing your IT processes SearchDataCenter.com | 30 Mar 2007 FEATURE - In this five-part series on ITIL in the data center, you'll learn about how some IT departments implemented a service management structures successfully.

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DOWNLOADS: 1 - 1 of 1

	ITIL implementation in the data center videocasts Published by: SearchDataCenter.com | 14 Dec 2007 VIDEOS - IT Infrastructure Library (ITIL) expert David Pultorak discusses ITIL basics, ITIL v3 and how to implement ITIL in these videocasts from Data Center Decisions 2007.

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DEFINITIONS: 1 - 1 of 1

	ITIL 19 Sep 2003 WORD - The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications ...

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SEE ALSO - Topics Related to IT Governance: ITIL, ITSM, COBIT:  Data center disaster recovery planning, Information systems management, IT Compliance: SOX and HIPAA in the data center, Application management (app performance) for data centers, High availability in the data center, Data center staffing, Managing data center outsourcing services and vendors, Data center standards and metrics, Data center budget considerations, Server virtualization