Controlling configuration and change management: IT process controls

Adam Trujillo, Assistant Editor

Gene Kim is the lead researcher for the IT Process Institute (ITPI), a research organization whose mission is to better understand what differentiates high performing IT organizations from medium and low performers. Gene is also

Requires Free Membership to View

the CTO and co-founder of Tripwire, a company that specializes in change and configuration management controls.

According the results of ITPI's study, a crucial part of creating an efficient IT organization is process control. In other words, managing the frameworks that govern configuration and change management is the key to increasing data center productivity. The detailed findings can be found in ITPI's book The Visible Ops Handbook. Gene Kim discusses some of those findings in this exclusive audiocast.


  IT process controls  
  • What the IT Process Institute does and Gene Kim's role (2:39)


  • ITIL and COBIT, deciding what works (1:12)


  • IT process control for reigning in ITSM frameworks (:49)


  • The 80:20 principle in high-performing IT organizations (3:10)


  • Defined consequences minimizes risks (3:10)


  • The role of standards in IT process controls (3:12)


  • Standards don't always yield positive results (:48)


  • IT process controls and the data center (2:08)


  • Do things like ITIL and COBIT really work? (1:55)


  More on configuration and change management  
  • ITIL in the data center: Organizing your IT processes
    In this five-part series on ITIL in the data center, you'll learn about how some IT departments implemented a service management structures successfully.


  • Expert offers roadmap for the ITIL data center
    Alasdair Meldrum, European Program Director for the Uptime Institute and an independent consultant, literally wrote the book on the IT Infrastructure Library (ITIL).


  • CMDB special report
    Configuration management database (CMDB) software can help data center pros get a holistic view of data center components. Check out our special report on getting started with CMDB.

This was first published in April 2007

There are Comments. Add yours.

TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to:

Disclaimer: Our Tips Exchange is a forum for you to share technical advice and expertise with your peers and to learn from other enterprise IT professionals. TechTarget provides the infrastructure to facilitate this sharing of information. However, we cannot guarantee the accuracy or validity of the material submitted. You agree that your use of the Ask The Expert services and your reliance on any questions, answers, information or other materials received through this Web site is at your own risk.