Case study: Characteristics of successful and unsuccessful outsourcing arrangements

The following presentation was given at Data Center Decisions Spring 2005 in New York.

Using his own outsourcing experience at BlueCross/BlueShield of Massachusetts, Frank Enfanto, Vice President, Health Care Services Systems

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Delivery, discusses the characteristics of successful and unsuccessful outsourcing arrangements as well as the methodology for the preparation, selection, and management of the outsourcing relationship. Enfanto explores the key factors to consider when preparing for outsourcing both pre- and post-agreement.

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This was first published in June 2005

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