Case study: Characteristics of successful and unsuccessful outsourcing arrangements

Using his own outsourcing experience at BlueCross/BlueShield of Massachusetts, Frank Enfanto, Vice President, Health Care Services Systems Delivery, discusses the characteristics of successful and unsuccessful outsourcing arrangements as well as the methodology for the preparatio...

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n, selection, and management of the outsourcing relationship. Enfanto explores the key factors to consider when preparing for outsourcing both pre- and post-agreement.

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