Controlling configuration and change management: IT process controls

According the results of ITPI's study, a crucial part of creating an efficient IT organization is process control. In other words, managing the frameworks that govern configuration and change management is the key to increasing data center productivity. The detailed findings can be found in ITPI's book The Visible Ops Handbook. Gene Kim discusses some of those findings in this exclusive audiocast.

IT process controls

• What the IT Process Institute does and Gene Kim's role (2:39)
  

• ITIL and COBIT, deciding what works (1:12)
  

• IT process control for reigning in ITSM frameworks (:49)
  

• The 80:20 principle in high-performing IT organizations (3:10)
  

• Defined consequences minimizes risks (3:10)
  

• The role of standards in IT process controls (3:12)
  

• Standards don't always yield positive results (:48)
  

• IT process controls and the data center (2:08)
  

• Do things like ITIL and COBIT really work? (1:55)
  
  

More on configuration and change management

• ITIL in the data center: Organizing your IT processes
  In this five-part series on ITIL in the data center, you'll learn about how some IT departments implemented a service management structures successfully.

• Expert offers roadmap for the ITIL data center
  Alasdair Meldrum, European Program Director for the Uptime Institute and an independent consultant, literally wrote the book on the IT Infrastructure Library (ITIL).

• CMDB special report
  Configuration management database (CMDB) software can help data center pros get a holistic view of data center components. Check out our special report on getting started with CMDB.
  

  Rate this Tip To rate tips, you must be a member of SearchDataCenter.com. Register now to start rating these tips. Log in if you are already a member. BROWSE BY TAG Information systems management,   Configuration and change management,   Data center operations management,   IT Governance: ITIL, ITSM, COBIT,   Chapter 2: Change management,   CMDB implementation,   Data center systems management,   VIEW ALL TAGS Digg This!     StumbleUpon     Del.icio.us    RELATED CONTENT Configuration and change management Application performance monitoring tools only half the battle at trucking company Data center consolidation strategy can benefit from ITIL lifecycle Mission impossible: Data center asset management Data center purchasing survey 2009: Budgets flatten, clampdown on costs CMDB Federation specification may ease configuration management system integration Using ITIL to bridge the IT-facilities gap, boost data center efficiency Tips for implementing IT Service Management in a down economy Top five keys to success for a new CMDB project Has the down economy driven data center automation? A data center colo expands its CMDB to include facility items IT Governance: ITIL, ITSM, COBIT Data center consolidation strategy can benefit from ITIL lifecycle CMDB Federation specification may ease configuration management system integration Using ITIL to bridge the IT-facilities gap, boost data center efficiency Tips for implementing IT Service Management in a down economy ITSM basics: Implementing change management processes Making the case for ITSM in a down economy New certification paves way for ITIL out-of-the-box tools ITIL vets turn to SaaS-based tools to ease upgrade hell Resurrecting a failed ITSM implementation ITIL certification builds IT workers' skills in economic downturn CMDB implementation Change management tools become more comprehensive with ITIL v3 CMDB success depends on autodiscovery, federation Best practices for managing application infrastructures Self discovering Infrastructure tools key to accurate CMDB RELATED GLOSSARY TERMS Terms from Whatis.com − the technology online dictionary batch  (SearchDataCenter.com) configuration management database  (SearchDataCenter.com) DCML  (SearchDataCenter.com) HP OpenView  (SearchDataCenter.com) job  (SearchDataCenter.com) Job Entry Subsystem  (SearchDataCenter.com) job scheduler  (SearchDataCenter.com) job step  (SearchDataCenter.com) on-demand computing  (SearchDataCenter.com) Remote Job Entry  (SearchDataCenter.com) RELATED RESOURCES 2020software.com, trial software downloads for accounting software, ERP software, CRM software and business software systems Search Bitpipe.com for the latest white papers and business webcasts Whatis.com, the online computer dictionary DISCLAIMER: Our Tips Exchange is a forum for you to share technical advice and expertise with your peers and to learn from other enterprise IT professionals. TechTarget provides the infrastructure to facilitate this sharing of information. However, we cannot guarantee the accuracy or validity of the material submitted. You agree that your use of the Ask The Expert services and your reliance on any questions, answers, information or other materials received through this Web site is at your own risk.