Controlling configuration and change management: IT process controls

According the results of ITPI's study, a crucial part of creating an efficient IT organization is process control. In other words, managing the frameworks that govern configuration and change management is the key to increasing data center productivity. The detailed findings can be found in ITPI's book The Visible Ops Handbook. Gene Kim discusses some of those findings in t

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• ITIL in the data center: Organizing your IT processes
  In this five-part series on ITIL in the data center, you'll learn about how some IT departments implemented a service management structures successfully.

• Expert offers roadmap for the ITIL data center
  Alasdair Meldrum, European Program Director for the Uptime Institute and an independent consultant, literally wrote the book on the IT Infrastructure Library (ITIL).

• CMDB special report
  Configuration management database (CMDB) software can help data center pros get a holistic view of data center components. Check out our special report on getting started with CMDB.
  

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