 - The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. Hewlett-Packard Co. and Microsoft are two businesses that use ITIL as part of their own best practices frameworks.
ITIL is organized into "sets" of books which are defined by related functions: service strategy, service design, managerial, service transition, service operation and continual service improvement. software. In addition to the books, which can be purchased online, ITIL services and products include training, qualifications, software tools and user groups such as the IT Service Management Forum (itSMF).
ITIL is currently maintained and developed by the United Kingdom’s Office of Government Commerce.
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Learn more about IT Governance: ITIL, ITSM, COBIT |
| ITIL in the data center: Organizing your IT processes: In this five-part series on ITIL in the data center, you'll learn about how some IT departments implemented a service management structures successfully. |
| ITIL: Managing change, breaking down silos: ITIL can bring inform data center managers of the assets and resources have at their disposal. Learn more with this installment of our feature on ITIL in the data center. |
| ITIL v3 launches with focus on IT service management: As managing technology becomes more complex and outsourcing more commonplace, the new ITIL v3 hones in on IT service management (ITSM). |
| University of Pennsylvania builds ITIL from the ground up: Donna Manley, IT Sr. Director, Computer Operations within Information Systems and Computing at the Univ. of Pennsylvania discusses her experience implementing ITIL from scratch. |
| Tips for implementing IT Service Management in a down economy: Data center budgets are tight, but this economic downturn is a great opportunity for IT process improvements like implementing a CMDB and ITIL processes. |
| ITIL in the data center: Organizing your IT processes: In this five-part series on ITIL in the data center, you'll learn about how some IT departments implemented a service management structures successfully. |
| Data center consolidation strategy can benefit from ITIL lifecycle: Data center consolidation projects can be complex and risky, but if IT organizations use the ITIL lifecycle to document the process, it can help smooth the transition. |
| CMDB Federation specification may ease configuration management system integration: The new Configuration Management Database Federation spec may ease integration problems for shops implementing a configuration management system with multiple data sources. |
| Using ITIL to bridge the IT-facilities gap, boost data center efficiency: Data center energy efficiency can't become a reality until the IT and facilities departments communicate effectively. ITIL best practices can help bridge the IT-facilities gap. |
| LAST UPDATED: |
06 Mar 2009
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