Data Center Strategies for the CIO
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Reining in change with CMDBs
IT departments are enlisting configuration management databases to track change and minimize the unauthorized change that causes system downtime in increasingly complex data center environments. Article | 27 Sep 2007
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Change management tools become more comprehensive with ITIL v3
Change management tool releases from Tripwire and Solidcore Systems signal a shift toward more comprehensive approaches to change management. Article | 23 Jul 2007
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Systems management: Spending tepid, ITIL and CMDB gain credence
In 2007, only 40% of IT managers plan to spend more on systems management tools. Those making investments are interested in software support for ITIL initiatives and CMDB tools. Article | 13 Jul 2007
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IBM, CA champion ITIL v3 with new products and services
ITIL v3 may be a collection of best practices for IT service management, but that hasn't stopped IBM and CA from marketing new ITIL workshops and product bundles. Article | 02 Jul 2007
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Gartner analyst warns against common ITIL traps
Thinking about implementing ITIL? Don't bite off more than you can chew. Article | 12 Jun 2007
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ITIL v3 launches with focus on IT service management
As managing technology becomes more complex and outsourcing more commonplace, the new ITIL v3 hones in on IT service management (ITSM). Article | 29 May 2007
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IT service management, ITIL forces cultural change
ITIL, the IT service management framework, is being hailed as the holy grail of IT operations management. But ITIL implementations are often met with resistance because of short-term inefficiencies and extra work. Article | 14 May 2007
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University of Pennsylvania builds ITIL from the ground up
Donna Manley, IT Sr. Director, Computer Operations within Information Systems and Computing (ISC) at the University of Pennsylvania in Philadelphia filled the room at the recent AFCOM conference in Las Vegas. Manley's presentation dealt with her expe... Interview | 24 Apr 2007
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HP service offerings follow ITIL path
Hewlett-Packard is launching a bunch of services to help companies tie information technology processes to their business goals. Article | 24 Apr 2007
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Getting started with ITIL deployment
ITIL implementation starting points in this installment on our five-part feature on ITIL in the data center. Article | 02 Apr 2007