News:

New certification paves way for ITIL out-of-the-box tools

Matt Stansberry, Executive Editor
28 May 2009 | SearchDataCenter.com

The United Kingdom's Office of Government Commerce, which owns the IT Infrastructure Library trademark and intellectual property, recently launched a certification program for IT service management software. The OGC's seal of approval designates that certain management software products are IT Infrastructure Library (ITIL) process compliant, meaning that the tool uses the terminology and prescribed best practices of ITIL v3. That tool could be described as ITIL out of the box. "Software ...





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