IT Governance ITIL ITSM COBIT
- September 09, 2015
ITSM tools can simplify and streamline the service delivery process, but don't forget the critical steps that also must be taken to help IT meet businesses' goals.
- January 05, 2015
These six data center trends will move from leading edge to mass adoption in 2015. Experts and IT organizations that already took the plunge explain why.
- October 08, 2014
Careful measurement and user focus are the best approaches to tomorrow's IT infrastructure and operations management.
- November 29, 2010
IT departments are turning to new SaaS-based tools to map costs to providing IT services to the business, helping companies identify how to cut expenses.
- May 24, 2010
The Uptime Institute's Operational Sustainability standard measures the effect of data center staffing, processes and more on reliability; the metric may fill a gap but also spur controversy.
- May 05, 2010
The New York Stock Exchange wants the federal government to impose data center regulations on colocation providers, which has colos crying foul.
- May 28, 2009
The U.K. agency that owns the intellectual property of the IT Infrastructure Library (ITIL) recently put its seal of approval on IT service management tools that meet its criteria.
- April 30, 2009
Implementing or upgrading an IT service management suite can be a nightmare, but these ITIL veterans have turned to IT management using Software as a Service.
- May 28, 2008
As the IT Infrastructure Library permeates IT shops, help desk and asset management vendors have joined forces to provide more integrated process improvement technologies.
- July 13, 2007
In 2007, only 40% of IT managers plan to spend more on systems management tools. Those making investments are interested in software support for ITIL initiatives and CMDB tools.
- May 29, 2007
As managing technology becomes more complex and outsourcing more commonplace, the new ITIL v3 hones in on IT service management (ITSM).
- May 14, 2007
ITIL, the IT service management framework, is being hailed as the holy grail of IT operations management. But ITIL implementations are often met with resistance because of short-term inefficiencies and extra work.
- April 24, 2007
Donna Manley, IT Sr. Director, Computer Operations within Information Systems and Computing (ISC) at the University of Pennsylvania in Philadelphia filled the room at the recent AFCOM conference in Las Vegas. Manley's presentation dealt with her ...
- April 02, 2007
For data center managers, ITIL can bring more comprehensive knowledge of the assets and resources IT managers have at their disposal. Learn more with this installment of our feature on ITIL in the data center.
- April 02, 2007
ITIL implementation starting points in this installment on our five-part feature on ITIL in the data center.