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Advances continue in customer feedback management tools

Customer feedback management tools offer new functionality, but responding to social media often falls to the call center. (ARTICLE | SEARCHCIO.COM)


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CIO podcasts: IT and leadership news and tips: At SearchCIO.com, we're always looking for new ways to deliver the latest IT news and trends. Download these podcasts and listen! (PODCASTS)
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Outsourcing IT application management on rise for 2010 (ARTICLE)
BUSINESS SOFTWARE  

Advances continue in customer feedback management tools: Customer feedback management tools offer new functionality, but responding to social media often falls to the call center. (ARTICLE)
Outsourcing IT application management on rise for 2010 (ARTICLE)
Customer feedback management: Is anybody listening? (NEWS)
DATA CENTERS AND VIRTUALIZATION  

Managing a next generation data center: What will the next generation data center look like? Listen to this podcast for expert tips on managing and designing your next generation data center. (PODCAST)
An IT exec's application consolidation best practices (ARTICLE)
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IT disaster recovery planning lessons from an FAA ...: Does the recent FAA outage contain lessons for CIOs? You bet, starting with the fact that most IT disasters are exactly like the one that hobbled the flight management system. (TIP)
Security and governance guides for CIOs (CIO BRIEFINGS)
IT disaster recovery outsourcing: Test your knowledge (QUIZ)
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2009 SearchCIO.com monthly editorial calendar: This year, SearchCIO.com will cover a range of topics including data protection strategies, SaaS, virtualization and ITSM. Learn more.

CIO podcasts: IT and leadership news and tips: At SearchCIO.com, we're always looking for new ways to deliver the latest IT news and trends. Download these podcasts and listen!

Information technology e-books for enterprise CIOs: CIOs must tackle both the IT and business sides of the latest issues. Get advice, news and resources on hot topics like green IT, o...

Strategies for selecting the right BPM tools: Get the most out of your BPM tools. Learn how to assess your business and technical needs and choose the best vendor and tool to meet you...

Lean thinking in IT: Advice from practitioners: Lean thinking in IT can improve customer satisfaction and business alignment and cut waste, as TransUnion, Harley-Davidson and Flextron...
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Karen Guglielmo

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