All-in-One Guides:Data center systems management
Chapter 1: ITIL in the data center
ITIL implementation
Approaches to implementing ITIL vary. Your data center may benefit more from some (but not all) processes described in ITIL. An important factor is making sure that the practices you apply are well-suited for the individual needs of your data center. This section focuses on successful ITIL implementation.
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University of Pennsylvania builds ITIL from the ground up
24 Apr 2007
Interview - Donna Manley, IT Sr. Director, Computer Operations within Information Systems and Computing (ISC) at the University of Pennsylvania in Philadelphia filled the room at the recent AFCOM conference in Las Vegas. Manley's presentation dealt with her...
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A practical approach to implementing ITIL practices
Tip - ITIL is most effective when not implemented "by the book." ITIL expert Brian Johnson discusses the practical and "less practical" approaches to successfully implementing ITIL into your organization.
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Expert offers roadmap for the ITIL data center
14 Mar 2007
Interview - ORLANDO -- Alasdair Meldrum, European Program Director for the Uptime Institute and an independent consultant, literally wrote the book on the IT Infrastructure Library (ITIL). Meldrum was manager of the U.K.-based team at IBM Global Services that wrote...
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Implementing ITIL in the modern data center
Tip - Certified ITIL Practitioner Rich Schiesser identifies 18 key infrastructure processes and discusses how to assess whether or not you are using best practices to employ them.
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ITIL worship: The new set of best practices
13 Jun 2004
Article - The IT Infrastructure Library might seem like an unyielding set of best practices, but data center managers say its benefits go way past helping to meet compliance regulations.