Data Center ITIL benefits and challenges:
Chapter 1: ITIL in the data center
ITIL benefits and challenges
There are many reasons to implement ITIL, including consistency within IT, elimination of communication gaps and help desk improvement. There are also some pitfalls to ITIL: Gaining the support of IT staffers can be tough, and not all ITIL recommendations may be necessary for you. This section focuses on ITIL benefits and challenges.
12 Jun 2007
Article - Thinking about implementing ITIL? Don't bite off more than you can chew.
02 Apr 2007
Article - For data center managers, ITIL can bring more comprehensive knowledge of the assets and resources IT managers have at their disposal. Learn more with this installment of our feature on ITIL in the data center.
29 Mar 2007
Article - ITIL helps financial services company in their Sarbanes-Oxley compliance efforts.
29 Mar 2007
Article - ITIL can bring order to the service-oriented data center. But confusion about the definition, implementation and requirements of ITIL are still holding some data center managers from adopting this ITSM framework.
Tip - As ITIL 3.0 nears its launch date, systems product management and author Richard Ptak primes us for it with a brief history of ITIL's evolution and coming challenges.
Tip - U.S. data centers are slow to adopt ISO 20000 and other IT service management standards.