Human side of ITIL

All-in-One Guides:Data center systems management

Chapter 1: ITIL in the data center

Human side of ITIL

ITIL is more about people and processes than technology. In effect, considerable organizational change is required when implementing the library. Successful ITIL implementation requires a change in employees' attitudes, values, and practices. This section focuses on the human element of ITIL implementation.

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  • ITIL enables a service management mindset

    29 Mar 2007

    Article -  The quest to transform data centers into service management organizations is one reason many IT professionals are turning to ITIL. Learn more in this installment from our five-part series on ITIL in the data center.

  • IT service management, ITIL forces cultural change

    14 May 2007

    Article -  ITIL, the IT service management framework, is being hailed as the holy grail of IT operations management. But ITIL implementations are often met with resistance because of short-term inefficiencies and extra work.