All-in-One Guides:Data center systems management
Chapter 1: ITIL in the data center
The information technology infrastructure library (ITIL) is the de facto best practices guide to data center operations and systems management. But what is ITIL? How is it used to improve business operations? How do you successfully implement ITIL? This tutorial covers these questions as well as what products are available to assist data center managers with their ITIL journey.
Human side of ITIL:
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ITIL enables a service management mindset
29 Mar 2007
Article - The quest to transform data centers into service management organizations is one reason many IT professionals are turning to ITIL. Learn more in this installment from our five-part series on ITIL in the data center.
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IT service management, ITIL forces cultural change
14 May 2007
Article - ITIL, the IT service management framework, is being hailed as the holy grail of IT operations management. But ITIL implementations are often met with resistance because of short-term inefficiencies and extra work.
ITIL benefits and challenges:
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29 Mar 2007
Article - ITIL helps financial services company in their Sarbanes-Oxley compliance efforts.
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The history and future of ITIL
Tip - As ITIL 3.0 nears its launch date, systems product management and author Richard Ptak primes us for it with a brief history of ITIL's evolution and coming challenges.
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Does your data center need ITIL?
29 Mar 2007
Article - ITIL can bring order to the service-oriented data center. But confusion about the definition, implementation and requirements of ITIL are still holding some data center managers from adopting this ITSM framework.
ITIL implementation:
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University of Pennsylvania builds ITIL from the ground up
24 Apr 2007
Interview - Donna Manley, IT Sr. Director, Computer Operations within Information Systems and Computing (ISC) at the University of Pennsylvania in Philadelphia filled the room at the recent AFCOM conference in Las Vegas. Manley's presentation dealt with her...
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A practical approach to implementing ITIL practices
Tip - ITIL is most effective when not implemented "by the book." ITIL expert Brian Johnson discusses the practical and "less practical" approaches to successfully implementing ITIL into your organization.
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Expert offers roadmap for the ITIL data center
14 Mar 2007
Interview - ORLANDO -- Alasdair Meldrum, European Program Director for the Uptime Institute and an independent consultant, literally wrote the book on the IT Infrastructure Library (ITIL). Meldrum was manager of the U.K.-based team at IBM Global Services that wrote...
ITIL releases and related vendor offerings:
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HP service offerings follow ITIL path
24 Apr 2007
Article - Hewlett-Packard is launching a bunch of services to help companies tie information technology processes to their business goals.
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ITIL is a process not a product
15 Feb 2007
Article - ITIL expert says to focus on process not products, and warns users away from the upcoming ITIL version 3.
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ITIL v3 launches with focus on IT service management
29 May 2007
Article - As managing technology becomes more complex and outsourcing more commonplace, the new ITIL v3 hones in on IT service management (ITSM).