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The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. Hewlett-Packard Co. and Microsoft are two businesses that use ITIL as part of their own best practices frameworks.
ITIL is organized into "sets" of books which are defined by related functions: service strategy, service design, managerial, service transition, service operation and continual service improvement. software. In addition to the books, which can be purchased online, ITIL services and products include training, qualifications, software tools and user groups such as the IT Service Management Forum (itSMF).
ITIL is currently maintained and developed by the United Kingdom’s Office of Government Commerce.
Resources from around the Web Information Technology Infrastructure Library - Wikipedia, the ...
ITIL® (Information Technology Infrastructure Library ) is a framework of best practice approaches intended to facilitate the delivery of high quality ...
en.wikipedia.org/wiki/ITIL
OGC - IT Infrastructure Library (ITIL)
ITIL® (the IT Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL® provides a cohesive set of best ...
www.itil.co.uk/ The Itil Community Forum
Portal and forum dedicated specifically to the ITIL service management approach.
www.itilcommunity.com/
ITIL - The IT Infrastructure Library
Welcome to the public collaboration site for ITIL®: an open site designed to enable ITIL practitioners from across the world to contribute knowledge for the ...
itil.technorealism.org/
The ITIL ® Toolkit
A complete toolkit comprised of an ITIL beginners' guide, management presentation, fact sheets, and audit and review questionnaires.
www.itil-toolkit.com/
ITIL CentralITIL.
The IT Infrastructure Library is a series of documents that are used for the implementation of a framework for ITSM, IT Service Management.
itsm.fwtk.org/
ITIL - IT Service Management Zone
IT Service Management Zone: ITIL, the IT Infrastructure Library.
www.itil.org.uk/
2020 provides enterprise-class software demos.
Last updated on: Jan 29, 2008
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