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Open source systems management tools slideshow: The drawbacks to open source systems management

 

The drawbacks to open source systems management

Top reasons for not using open source
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So what are the primary reasons IT shops would not use open source tools? Lack of support was the main culprit, and users said proprietary tools had better support and product maturity as well as less risk.

"You get the support you pay for," Coté said. "If you don't want to pay anything, just download Nagios, OpenNMS or Zenoss Core and go at it alone. You'll be paying in your time: time to ask questions in forums and wait for answers, time to look through existing write-ups on the Web, and, if you're of the right kind of mind, time to look through the code yourself. Closed-source offerings can seem to have more support available because you're required to buy support."

Ed Bailey, a Unix team lead at a major credit reporting agency, uses the proprietary version Hyperic HQ Enterprise to manage Web applications that drive his company's revenue. Bailey said he doesn't have the time to cobble together -- let alone develop and maintain -- the automation, security and reporting features that ship with the enterprise version. "You can make a reporting system for the open source version of Hyperic HQ. If you have the time, you can make anything. But our company is more focused on things that generate revenue rather than me spending time working on this," Bailey said. "I used to work at a university and we had time to build something like that, whereas now we have millions of transactions that are making money."

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This was first published in September 2010

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