The days of sandlot IT strategies where data center managers called plays like "just find a place for this server and I'll hit you with connectivity" are over. Data center managers are turning to ITIL for outlining IT processes, managing and implementing change, and streamlining IT services. Register for this Videocast series from Data Center Decisions 2007 and watch ITIL expert David Pultorak provide a definition of ITIL, discuss the differences between ITIL V2 and ITIL V3 and offer advice on how to implement it.
Introduction - What is ITIL?
Get to know the IT service management framework ITIL in this video from ITIL expert David Pultorak. In his presentation, Pultorak covers the changes in ITIL V3 from ITIL V2 and why they're important.
Part One - What's new in ITIL V3
With the release of ITIL V3, data center managers gain a more prescriptive IT service management (ITSM) framework with new concepts and a new structure. Learn more about the changes to the ITSM framework in this videocast.
ITIL v3 launches with focus on IT service management
- Change management tools become more comprehensive with ITIL v3
Part Two - Implementing ITIL
Data center managers need to know how to implement ITIL to get the most from their investment. In this Videocast, ITIL expert David Pultorak discusses the implementation process, how to avoid common mistakes and best practices for implementing ITIL on the organization level.