Premium Content

Access "How streamlined IT service operations are doing more with less"

Alex Barrett Published: 04 Jan 2013

The IT ops teams of today are flexible and efficient, using technology and management to run their businesses. What’s their secret? For better or worse, today’s IT service operations team is different from the one you joined five, 10 or 20 years ago, with fewer people and resources managing an ever-increasing number of systems. The most obvious culprit is the economy. In 2009 and 2010, IT budgets fell sharply. According to Gartner, they shrank 8.1% in 2009, and another 1.1% the year after. And while IT budgets started growing again in 2011, they are only at the level they were in 2005. At the same time, fewer IT staffers are managing more systems. Gone are the days of the 25:1 system-to-system-administrator ratio; today that number is closer to 250:1. “This is the new normal,” said Mike Sargent, general manager for enterprise management at CA, the management software vendor. “The effective demands on IT are going up exponentially, and it is under massive pressure to keep costs under control.” But most IT teams have responded with ingenuity in keeping the ... Access >>>

Access TechTarget
Premium Content for Free.

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

What's Inside

Features

More Premium Content Accessible For Free

  • Can HP, IBM and Dell survive the cloud?
    MI_cover_0513.png
    E-Zine

    A few big server hardware vendors ruled the world of enterprise IT for years. Now, virtualization and cloud computing have changed the game and ...

  • Data center performance monitoring: Servers and beyond
    tuning_performance_capacity_management_ch1_cover_0513.png
    E-Chapter

    As an increasing number of workloads get virtualized and moved to cloud environments, application performance becomes a perennial concern. As a ...

  • Tuning performance and capacity management
    tuning_performance_capacity_management_ch1_cover_0513.png
    E-Book

    As data centers virtualize a greater number of resources and scale for more workloads, two tasks become critical to ensure application performance: ...