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March 2013, Volume 2, Number 3

Developing an effective change management process requires tenacity

The quality of an IT shop is often measured by its ability to reduce downtime and keep services humming at the highest possible level. But even for the most advanced IT personnel, getting an effective change management process in place with the right tools can be a difficult undertaking.  Mike Tomasiewicz, senior network and systems administrator with packaged foods behemoth ConAgra Foods Inc., describes his organization's work to implement business service management (BSM) -- including configuration management database (CMDB) -- as a "journey with obstacles and pitfalls along the way." That journey began about a decade ago, when the company began centralizing its diverse independent businesses under one corporate umbrella and implementing SAP to coordinate a complex supply chain. Along the way, "we realized that we needed to centralize our internal IT processes as well," Tomasiewicz said. As a first step, the company implemented BMC Software's Remedy for incident and change management, followed by Patrol and Control-M for ...

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