Have you heard of or are you familiar with a product called Marimba? If so, what is your opinion of this product as a systems management solution? We currently have SMS 2.0, and another department wants to switch to Marimba and get rid of SMS.
You should chat with the other department and see what their requirements are for a systems management product. It's possible that upgrading to SMS 2003 will give them the functionality they are looking for that may be lacking in the SMS 2.0 product. Then again, they may require something that even SMS 2003 doesn't offer but Marimba does.
It's best to simply understand what their needs are, list them and then do side-by-side comparisons of many products. Marimba can be a more expensive option.
This was first published in July 2004